Summary: I am seeking permanent, full-time employment in the field I love. Experienced Web Designer with a passion for creating profitable user experiences. Effective Geek-to-English Translator who works well with both technical and non-technical staff, vendors, and clients. I put people first, both customers and my team, when working on any project. Problem solving, projects requiring creativity and communication, and being allowed to wear many hats is very satisfying to me. Let me dive into your project!

Professional Associations

Guild of Accessible Web Designers (accepted only after extensive site review)

Toastmasters International

Education

Bachelor of Science in Business/e-Business – Graduated with honors September 2008, University of Phoenix

Experience

Compunnel, Inc. January 2017 to November 2017

Content Manager assigned to Infosys and AT&T, Inc.

Add text and images to AT&T website for wired, and wireless products, and product streams
Ensure content added matches information provided by Marketing, Legal, Design and other Business Line departments
Manage workflow with Business Owners and Approvers, and QA team using JIRA
Coordinate content and deadlines with Producers
Work with overseas teams and remote U.S. teams
Use Adobe CQ5 and Adobe Experience Manager

GeekArtist Web Solutions, LLC 1999 to Present

Owner/Operator (very part-time)

Project Manager/Supervisor/UX/UI Architect and Designer/Content Writer/SEO

Major Accomplishments:

Work with a wide variety of industries and roles, with insight into business processes, and help them achieve their goals
Improve client rankings in search engines (SEO), increasing client website traffic, boosting client revenue
Create over a hundred effective websites, including e-commerce sites, for clients in a wide variety of industries
Teach adult continuing education at University of Texas at Austin
Write effective site website content and handle website promotion

Job Duties:

Project Manager: Manage people and projects, both offline and online, creating sites on time and within budget, manage workflow, gather project requirements, examine client business process, goals, and needs, aid clients in gathering site content and/or create site content, QA websites.

Art and Developer Director roles: Manage staff and create websites that draw new customers, retain customers, and provide excellent ROI.

Problem solver: Find client problems, needs, and goals, then create and promote sites to fix those problems.

Copywriter: Write SEO and customer-friendly content for business site, blog and client sites

Leadership: Manage, train, and mentor staff for their professional growth and to complete projects on time and within budget.

Content Manager: Update business and client site content. Verify information is accurate, reflects the brand, and is clear. Primarily used WordPress and some Joomla.

Act as liaison between subcontractors and clients
Educate clients about design process, site ownership (legalities, promotion, etc), and so on
Train clients in use of their websites and software
Manage daily aspects of business (customer service, filing, reporting, invoicing, taxes, etc.)
Manage long term business plans such as creating marketing and business plans
Subcontract as web designer/developer, technical support, and instructor to Wizard of Austin and Ariadne Services
Hired by Kerr County Independent School District as a software instructor
Hired by individuals and organizations as an instructor for a wide variety of software and web design training
Subcontract to DrakNet Web Hosting as part-time web hosting support
Troubleshoot customer website and email issues via email ticketing system
Provide web hosting to clients
Handle SEO
Use Google Analytics and Google Adwords
Use Google, Bing and Yahoo Webmaster Tools
Work with a variety of technologies in a variety of settings, web design and development
Using DOS, Mac, and Windows
Wide variety of browsers, email programs, and software such as Microsoft Office Suite, Open Office Suite, Kingsoft, and Libre Office
Create websites with the latest standards and technologies
HTML/XHTML, CSS, jQuery, JavaScript, PHP, MySQL
Adobe Creative Suite: Photoshop, Illustrator, Acrobat, Dreamweaver, InDesign, and Fireworks
Sublime and Notepad++
Balsamiq
Create user scenarios, design information structure, user and industry research
Responsive and Cross-Platform Web Design/Development
Extensive WordPress site creation, including creation of sites with shopping carts
Create non-WordPress e-commerce websites
Update and manage forum and CMS software; Manage and troubleshoot CMS databases
Use sound and latest UI, UX, Usability, Accessibility (section 508 and beyond), and Branding principles, and WCAG standards

Advantage Resourcing, Inc. December 2015 to October 2016

Web Consultant assigned to Dex Media, Inc.

Major Accomplishments:

Exceeded targeted quota of monthly site launches, straight out of the gate
Consistently receive kudos from clients, sales staff, and other coworkers
Train staff on proprietary site builder platform

Job Duties:

Gather requirements from clients and sales staff for website creation
Research industries and organizations for website content, design, and layout
Coordinate site creation with overseas web designers and developers
Write website copy, targeting SEO and client demographic
QA websites for SEO, usability, writing, and UX, design and layout issues
Make edits to websites as needed for aesthetics, SEO, debugging
Manage and track projects
JIRA, Salesforce, VISION
Customer Service

U.S. Bank Corp/Elan Financial Services, Inc. (subsidiary) January 2013 to November 2014

Business Ops Analyst 4/Web Analyst for Technology Initiatives, ATM/Debit Services, Consumer Banking Sales and Support

Major Accomplishments:

Participated in successful implementation of around 10 successful enterprise-level applications for the 5th largest bank in the country. Outstanding customer response.
Bronze Award for Outstanding Work

Job Duties:

Work effectively, from home, (remote), within a team and with other teams such as developers, product owners, IT teams, and customer support
Gathered project requirements and incorporate into formal documentation
Microsoft Word
Created UI mockups and UI documentation
Axure, Visio, SnagIt and Word
Wrote test scripts for QA (Quality Assurance) and managed QA testers and track testing progress
Microsoft Excel
Performed QA tests on websites using test scripts
Reported defects using in-house bug tracking software
Retest defects and either return to developers or close tickets
Liaison between a wide variety of departments when gathering requirements
Acted as advocate for sites to provide best in-house user and customer service experience

Fossil, Inc. October 2011 to December 2012

UI Operations Web Developer

Major Accomplishments:

Usability suggestions to Fossil, Inc boosting online holiday sales by 600k the first week
Provided Usability and UX feedback resulting in double online holiday sales season increases
Trained new developers in Fossil procedures
Created Internal Wiki for new hires
Worked on International websites for 8 countries

Job Duties:

Q/A any content given, follow-up with staff to ensure accuracy of content
Assisted in prioritizing A/B testing
Use Google Analytics
Assist with Usability Planning and Testing
Submitted ideas for improved Usability, SEO, and general improved customer conversion
Used versioning software: Cornerstone and Tortoise, Stash and Git
Modified images to fit site layout
Adobe Fireworks
Created Use Cases and assist UX team member
Created Mantis tickets (bug tracking) for A/B testing implementation
Created Mantis tickets for any website issues
Wrote markup to update site pages using content provided
XHTML and CSS
Use jQuery for custom functionality
Assist with Usability Planning and Testing

Creative Circle, Inc. February 2011 to August 2011

UI Operation Web Developer assigned to Fossil, Inc.

Major Accomplishments:

Re-skinned the Fossil WordPress blog
Contributed ideas to improve developer operations and site creation
Worked on International websites for 6 countries

Job Duties:

Wrote markup to update site pages using content provided by Art Department
XHTML and CSS
Added code to site for Google A/B testing
Use Google Analytics
Used jQuery for custom functionality
Used versioning software: Cornerstone and Tortoise
Modified images to fit site layout
Adobe Fireworks